POLICIES

Trust Centre

NEIL BIERBAUM Coaching aims to provide coaching services you can trust. Here are our operational and information protection policies, as well as our Terms of Use for this website and Terms of Service for coaching engagements, plus our corporate information.

Our Relationship With You

These website terms of use regulate the relationship between us and each user of (or visitor to) this website. In addition, we have Terms of Service relating to the services that we provide to clients.

Agreement

These Terms of Use apply to the entire website which can be found at: https://neilbierbaum.com. By continuing to access and utilize this website, we assume that you as the user agree with and accept the Terms of Use as stated here, and that if you don’t, you will stop using the website.

Disclaimer

This website contains information about Neil Bierbaum Coaching, specifically the services it offers to its clients. It also contains information about life, executive and team coaching and coaching-related topics in general. All the information is based on the writer’s best understanding at the time, and is intended for general information purposes only. It should in no way be construed as professional advice. Do not make any lifestyle or career or business decisions based on this information without first balancing it against common sense, scientific evidence, or the advice of a qualified professional in a related field.

Ownership of Material

All material found on this website, unless otherwise stated, is owned by Alembic (Pty) Ltd, trading as Neil Bierbaum Coaching, and/or by Neil Bierbaum. You as a user are permitted to use the content for educational, personal or non-commercial purposes. You are not permitted to copy, reproduce, distribute, or use for commercial purposes any of the material without our prior written consent. Nothing on the website should be construed as granting any exception to these conditions of use.

Limit of Liability

We will make reasonable efforts to ensure that the content on the website is correct and reliable, however, inaccuracies might occur, and information may become outdated. You are asked to recognise this and acknowledge that the website is provided to you “voetstoots” or “as is”, and that you use the website at your own risk. In particular, we are not responsible or liable for any loss or damage relating to your use of the website, nor as a result of your reliance of any information on the website, nor for the loss of any personal information transmitted, or failure of transactions performed, via the website’s systems.

Amendments Of These Website Terms of Use

We reserve the right to amend these terms. The user acknowledges that by visiting the website from time to time, the user will become bound to the current version of these terms and, unless stated in the current version, all previous versions will be superseded by the current version. You are responsible for reviewing the then current version on each visit to the website.

Applicable Laws

These terms will in all respects be governed and construed in accordance with the laws of South Africa. The user submits to the non-exclusive jurisdiction of the Courts of South Africa.

Waiver

Failure or neglect by us to enforce at any time these terms, will not be construed as a waiver of our rights, nor will such failure or neglect in anyway effect the validity of the whole or any part of these terms, nor prejudice our rights to take subsequent action.

Entire Agreement

These terms constitute the entire agreement between the parties in respect of this subject matter. As far as the law of South Africa allow, we will not be bound by any express or implied representation, term, warranty, promise or the likes that are not recorded in this agreement.

Enquiries

Any questions or concerns arising from these terms, the website or any personal information should be addressed to info@alembic.co.za.

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Terminology

“The coach” refers to Neil Bierbaum and/or one appointed by him as a subcontractor.

Coaching Services

The scope, themes, forms and intentions of the coach’s services are visible in the brochures he has presented and are known to the client.

Copyright

The client acknowledges the copyright of the coach. Reproductions in any form must have written permission from him.

Confidentiality

The coach recognizes that the client may have future plans, business affairs, customer lists, financial information, job information, goals, personal information, and other private information. The coach will not at any time, either directly or indirectly, voluntarily use any information for the coach’s own benefit, or disclosure, or communicate this information to a third party

Ethics

The coach acknowledges and commits to the Code of Ethics as outlined by the International Coaching Federation. The coach does not represent any religious ideology, and is not a member of any sect, cult or dogmatic organization.

The Client’s Responsibility

The client has been made aware that the coach is in no way to be construed as providing psychotherapy, psychological counseling, or any other type of therapy. The client constitutes that they do not take psychopharmacological drugs, illegal drugs and that they are not receiving psychotherapeutic treatment. If so, they are to inform the coach immediately. For travel arrangements, flight fares, hotel reservations etc, the client is solely responsible.

Quality Guarantee

The satisfaction of clients is the coach’s highest priority. To provide the best coaching skills is the coach’s commitment. It is the coach’s philosophy to do whatever it takes in order for the client to achieve their goals in the most effective way. The coach gives his word that the client will realize the goals they have set and that he will provide active and complete participation.

Billing

The billing of the delivered coaching services will be executed according to the terms expressed in the Proposal form. The billing is done via this website, or by email, when agreed by both parties. The payment of the bill is expected as per the terms specified on the invoice.

Extra Charges

There are no extra charges relating to travel expenses for the coach in your nearby area. When coaching is delivered by telephone or online medium, the client will contact the coach at the prearranged time. The client is aware that sessions postponed or cancelled within 24 hours will be charged for and the session will be regarded has having been taken or used. 

Liability

The client is fully responsible for himself/herself and his/her actions within and outside of the coaching relationship. He/she is liable for possible damages if incurred. The coach is released from any liability claims, except if these are based on intentional harmful behavior of the coach.

Cancellations by the Coach

The coach asks you for your understanding that he reserves the right to cancel coaching sessions, for example in the case of illness. However, he shall in every case inform the client before the scheduled session.

Salvatorian Clause

In the case that one or more of these terms become disempowered, the other terms shall not be impacted by that. The coach and the client shall agree upon a substitute term, which comes closest to the discontinued term.

Court of Jurisdiction

Disputes arising from or in connection with this agreement shall be finally resolved in Cape Town in accordance with the Rules of Arbitration Foundation of Southern Africa by an arbitrator appointed by the aforesaid foundation as soon as reasonably practical in the circumstances with a view to it being completed within 30 days after it is demanded in writing.

Money-Back Guarantee (Refunds)

This policy applies to places where you see this statement:

MONEY BACK GUARANTEE! If you find there’s no chemistry or are not satisfied with the results you’re getting after two sessions, I will give you a 100% refund, no questions asked.

I am confident in the services I offer, and I always strive to provide great coaching—even though the best coaching is invisible in that it leaves you feeling that you found the answer yourself! Nevertheless, if you sign up for a coaching program (in-person or online self-coaching) and after two sessions you find that there’s no chemistry, or that it’s not working for you, then I’ll refund you, no questions asked.

Well, to be clear, I will ask one question: Did you actually engage the content and do the work that was required? I will hold you to that condition. Firstly, it’s only fair, and secondly, an important element of coaching is to show you the value of making commitments and keeping them—and acting on them. So if you get nothing else out of it, you’ll at least get that.

To be even more clear, I won’t refund you simply because you changed your mind, or got scared, or didn’t “like it”. You need to show that you got no value out of those first two sessions, or that we have no chemistry and therefore that there is no possibility of working together.

In addition, if you’ve received your Enneagram (Five Lens) Report, I will deduct from the refund R450 for the Standard Report, or R1,100 for the Premium report), as it’s a hard cash cost to me that I will have incurred.

Returns

The money-back guarantee does not extend to physical products like books that are shipped to you, even if that book gets damaged during transport. Obviously, I will refund you if you can show that the book was physically defective before it was shipped, for example if there are pages missing or blank.

We will not be held liable if a physical product like a book does not arrive, and I can show that I have used a reputable service, and prove that I shipped it.

In the unlikely event that you do not receive that value that you feel you deserve, or that is promised, you are invited to submit a complaint. Please contact Neil Bierbaum and state where you believe he or one of his coach subcontractors fell short, or where the product you bought and used didn’t measure up.

Your complaint will be treated with the respect it deserves and we will do our best to resolve it.

If we end in dispute, and you feel there has been an ethical or standards breach, you may request a conduct review from the International Coaching Federation, which is the international coach certification body with whom Neil is accredited.

Privacy and Data Protection

Alembic (Pty) Ltd operates the https://neilbierbaum.com website, which provides the Service.

We respect your privacy and will protect your personal information in the way that is set out in this policy.  If you choose to use our Service, then you agree to the collection and use of information in line with this policy.

Why we collect information

We collect information so that the website can work properly and so that we can deliver the Service. For example, when you add a product to your basket, then continue browsing, we have to remember what’s in your basket and that it’s you who put it there; when you purchase a product and we need to deliver it to you; when you create a login and we need to remember you, to let you in again; when you close a popup, we need to remember that, so you don’t see it again. If you purchase a report, we may need to share your name and email address with another “third-party” service so that we can send you the link to your questionnaire and get your report.

We also collect information that helps us determine how you travel through the website so that we can improve the website experience for you and future users. In addition, we may collect information about how you found us—which search engine and search phrase you used, and which link you clicked on, so that we can improve our marketing. We use third-party services like bitly and Google Analytics for that and, if you allow them to, some of those may store some information which they’ll combine with other information they have about you, so that they can send you more personalised advertising. This last point applies to Google, mostly, although they’ve said they’re going to do less of that.

As you can see, the Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The Personal Information We Collect

While you use this website and our Service, and for the purposes mentioned above, we may collect the following information:

  • Personally Indentifiable Information We may require you to provide us with certain personally identifiable information, including but not limited to your name, email address, phone number, physical address and postal address. This information will be used to contact or identify you.
  • Log Data Whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
  • Cookies Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more detailed, site-specific information on how we use cookies, please read our Cookie Policy.

For more general information on cookies, please read All About Cookies.

How We Use Your Personal Information

We may use your personal information to:

  • respond to your enquiries;
  • send you a proposal or quote;
  • verify your identity;
  • provide you with our Service, or deliver a product;
  • improve our Service by analysing it for trends;
  • send you electronic newsletters, updates and invitations; and
  • link to you via social media.

Note You can unsubscribe from our newsletter by using the options available when you receive it.

Sharing and Disclosing Your Personal Information

We will not sell nor disclose your personal information to anyone, except as provided in this policy. We might, in addition, disclose or transfer your personal information:

  • to third-party suppliers, affiliates, partners, agents or subcontractors in order to provide you with our services (see next paragraph);
  • to employees or subcontractors who require it to do their jobs;
  • in a situation where the law requires us to.

We may share your information with third-party companies and individuals, or give them access to it, in order to:

  • facilitate our Service (for example, to serve a form for you to complete, and then securely store the data for us);
  • provide the Service on our behalf (for example to complete a credit card transaction);
  • perform Service-related services (like send you a link to your questionnaire and generate a personalised report based on your responses); or
  • assist us in analyzing how our Service is used (Google Analytics);
  • send you electronic newsletters, updates and invitations; and
  • link to you via social media.

Notes

  1. The third-party services we use are obligated protect your information in the same way that we endeavour to, and we will not use any that we don’t trust to do just that. However, we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You are welcome to contact us to find out which ones we use, and perform your own review the privacy policies of those websites.
  2. In addition, our Service may contain links to other sites, for example as a reference in a blog article. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Once again, we have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Therefore, we strongly advise you to review the privacy policies of those websites.
  3. Our employees and subcontractors are contractually bound to keep all confidential information confidential. We ensure that they are aware of this, and that they take their confidentiality obligations seriously.

Security of Personal Information

We value your trust in providing us with your Personal Information. We therefore strive to use commercially acceptable means of storing and protecting it. That said, no method of transmission over the internet, nor method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security. You may also choose to read our Information Security Policy. 

Permission

By providing us with your personal information, you grant consent for it to be used in the way described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, or wish to access or correct your personal information that we hold, please contact us.

Welcome to our Cookie Policy. This policy forms part of our Privacy Policy.

Hear ye! Hear ye! Let it be known that the Neil Bierbaum Coaching website at https://neilbierbaum.com may use cookies, web beacons, pixels, and other tracking technologies. These elements exist to help customize the website and improve your user experience. This policy describes what cookies are, what we use them for, and how you can manage them during your visit to or use of our website.

What are Cookies?

Cookies are tiny text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, understand how the website performs, and analyse what works and where it needs improvement.

Why We Use Cookies

This website uses cookies to:

  • protect your privacy;
  • grant you access to restricted content;
  • store your preferences and actions in order to enable and improve your experience while you navigate through the website;
  • deliver relevant advertising, where appropriate; and
  • improve the flow of traffic to the website.

The Types of Cookies We Use

The cookies we use fall into three categories:

  • Necessary Necessary cookies ensure basic functionalities and security features of the website, anonymously. They are essential for the website to function properly. For example, the option you select about what cookies you’ll allow—we need to know that, regardless—as well as cookies that make it possible for you to stay logged into your account and move about the website to make a purchase or complete a lesson within a course. You cannot opt out of these cookies. You can set your browser to block or alert you about these cookies, but if you do, some parts of the site may not work. These cookies do not store any personally identifiable information.
  • Functional Functional cookies are optional, but recommended, as they tell the website how to behave just for you, like remembering once you’ve told it to stop shoving particular popups in your face, and enabling you to share the content of the website on social media platforms. They enable us to remember your preferences or settings—sometimes for only a month—so that when you return to the site, we can still provide you with a more personalized experience. You can opt out of these cookies, and then you’ll have to live with the popups and the like.
  • Performance Performance cookies are optional and are used by us to understand and analyze where you come from and what you do on the website, For example, your journey between pages and whether you have downloaded anything. This helps us to improve the experience for you and other visitors. We also use third-party (eg. Google Analytics) cookies to help with that. These cookies may then continue to be used by those third parties to track you elsewhere on the Internet for online advertising purposes.

Managing Your Cookie Preferences

All cookies are stored on your browser and can be deleted or blocked by you at any time. (Go to your browser settings / options / preferences; search for browser-specific instructions online if you get stuck.) As explained above, some cookies are necessary for the website to work and are stored regardless. If you block them, the website may not work properly. Some cookies are optional and are only stored with your consent. Some of those might contain information about your use of our site that gets shared with our social media, advertising or analytics partners. They may combine it with other information that they’ve collected from your use of other websites, or that you’ve provided to them when you’ve used their services directly. Turning off those cookies might mean you get less relevant—and hence slightly more annoying—advertising sent your way as you navigate the digital landscape.

You can change your preferences even after you’ve set them, by clicking on the “Manage content” tab on the bottom right of your screen. This will display the consent notice again, and enable you to change your preferences or withdraw your consent entirely.

Contact Us

If you have questions or comments about this Cookie Policy, please contact us.

The below list details the cookies used in our website.

CookieDescription
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gatThis cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
_gat_gtag_UA_112716679_1This cookie is set by Google and is used to distinguish users.
_gcl_auThis cookie is used by Google Analytics to understand user interaction with the website.
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
AnalyticsSyncHistoryNo description
bcookieThis cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
bscookieThis cookie is a browser ID cookie set by Linked share Buttons and ad tags.
CONSENTThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
cookielawinfo-checkbox-advertisementThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-analyticsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functionalThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-othersThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performanceThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
IDEUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
langThis cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
li_gcNo description
lidcThis cookie is set by LinkedIn and used for routing.
playerThis cookie is used by Vimeo. This cookie is used to save the user's preferences when playing embedded videos from Vimeo.
sync_activeContains data on visitor's video-content preferences - this allows the website to remember parameters such as preferred volume or video quality. The service is provided by Vimeo.com.
test_cookieThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
UserMatchHistoryLinkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
VISITOR_INFO1_LIVEThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
vuidThis domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.
YSCThis cookies is set by Youtube and is used to track the views of embedded videos.
yt-remote-connected-devicesStores the user's video player preferences using embedded YouTube video.
yt-remote-device-idStores the user's video player preferences using embedded YouTube video.

Information Security

We take our website and information security seriously. We are committed to taking reasonable security measures to safeguard the content of this website, and the information shared through the website. We will balance that against the need to provide a convenient and efficient transaction process. This policy, which forms part of our Privacy Policy, describes our process and standards for safeguarding our website and your personal information from harm, such as unauthorised access, destruction, or loss.

Information Storage

Any information provided to Alembic (Pty) Ltd is stored securely. We achieve this by:

  • hosting our website on a secure server that uses industry best-practice security measures to prevent unauthorised access;
  • logging all access to our systems to better identify and resolve unauthorised access issues;
  • ensuring that links from our systems to third party systems are secure;
  • ensuring that third party providers store your data with the same, or a better, level of care and security;
  • using encryption methods where possible or appropriate; and
  • backing up all data on our systems.

Disclaimers

We will do our best to prevent our website and your information from being compromised and will help you resolve a security problem whenever we can. However, we are not responsible for compromises caused by harmful code entering our website, such as viruses, bugs, Trojan horses, spyware, or adware, nor by your computer being compromised (eg. hacked), even if that can be shown to have happened via an attack using our website.

It is your responsibility to:

  • protect your own credentials;
  • maintain your own software and device security;
  • maintain an appropriate level of website browser security settings;
  • be on guard against phishing attacks and always ensure you are transacting via the legitimate URL associated with us that is based on our name, or one that we have legitimately communicated to you in writing;
  • report any suspected phishing attacks to us immediately to prevent any harm to you or others; and
  • log out after you have completed transacting.

We are not responsible for the security of information collected by, stored on, or passing through third party systems, even if we link to those systems.

Right to Protective Action

We reserve the right to take whatever action we may deem necessary to preserve the security and reliable operation of our system.

Corporate Information

This website is managed by Alembic (Pty) Ltd t/a Neil Bierbaum Coaching.

The Information Officer for Alembic is Neil Bierbaum.

Use the Contact Form to make your information request.

Alembic (Pty) Ltd is a Level Four B-BBEE Contributor.

Use the Contact Form to request a B-BBEE certificate.

Neil Bierbaum subscribes to the International Coaching Federation (ICF) Code of Ethics. 

Follow this link to read the ICF Code of Ethics.