The following general terms & conditions apply to all one-on-one and group coaching with Neil:

‘The coach’ refers to Neil Bierbaum in all instances.

Coaching Services
The scope, themes, forms and intentions of the coach’s services are visible in the brochures he has presented and are known to the client.

The client acknowledges the copyright of the coach. Reproductions in any form must have written permission from him.

The coach recognizes that the client may have future plans, business affairs, customer lists, financial information, job information, goals, personal information, and other private information. The coach will not at any time, either directly or indirectly, voluntarily use any information for the coach’s own benefit, or disclosure, or communicate this information to a third party

The coach acknowledges and commits to the Code of Ethics as outlined by the International Coach Federation. The coach does not represent any religious ideology, and is not a member of any sect, cult or dogmatic organization.

The Client’s Responsibility
The client has been made aware that the coach is in no way to be construed as providing psychotherapy, psychological counseling, or any other type of therapy. The client constitutes that they do not take psychopharmacological drugs, illegal drugs and that they are not receiving psychotherapeutic treatment. If so, they are to inform the coach immediately. For travel arrangements, flight fares, hotel reservations etc, the client is solely responsible.

Quality Guarantee
The satisfaction of clients is the coach’s highest priority. To provide the best coaching skills is the coach’s commitment. It is the coach’s philosophy to do whatever it takes in order for the client to achieve their goals in the most effective way. The coach gives his word that the client will realize the goals they have set and that he will provide active and complete participation.

The billing of the delivered coaching services will be executed according to the terms expressed in this Coaching Proposal. The billing is done by email, or via an online billing system, unless agreed otherwise by both parties. The payment of the bill is requested to be made within five days of receipt.

Extra charges
There are no extra charges relating to travel expenses for the coach in your nearby area. When coaching is delivered by telephone or Skype, the client will contact the coach at the pre-arranged time. The client is aware of the cancellation policy expressed in this Proposal, according to the option that the client has selected.

If sessions remain unused and no sessions are booked and used within a six-month period, the coach reserves the right to expire the remaining sessions one week after notifying the client once by email or WhatsApp message or phone call of the intention to do so.

The client is fully responsible for himself/herself and his/her actions within and outside of the coaching relationship. He/she is liable for possible damages if incurred. The coach is released from any liability claims, except if these are based on intentional harmful behavior of the coach.

Cancellations by the coach
The coach asks you for your understanding that he reserves the right to cancel coaching sessions, for example in the case of illness. However, he shall in every case inform the client before the scheduled session.

Salvatorian clause
In the case that one or more of these terms become disempowered, the other terms shall not be impacted by that. The coach and the client shall agree upon a substitute term, which comes closest to the discontinued term.

Court of jurisdiction
Disputes arising from or in connection with this agreement shall be finally resolved in Johannesburg in accordance with the Rules of Arbitration Foundation of Southern Africa by an arbitrator appointed by the aforesaid foundation as soon as reasonably practical in the circumstances with a view to it being completed within 30 days after it is demanded in writing.