Team Coaching for High Performance!

Team

Coaching

for High

Performance!

the best

Team Coaching for High Performance!

Team coaching helps align your team and boost their performance to the highest level. When conflict and politics bog down a team, its members are unlikely to reach their full potential. Conversely, every member’s personal performance benefits from a high-performing team.

Is your team’s narrative what you would want it to be?

Is your team narrative what you would want it to be?

The Essence of Team Performance

THE ESSENCE of team performance is truthful and skilful conversation, platformed on individual and collective self-awareness. Truthful conversation can happen when it is safe to do so. That safety seldom happens spontaneously. Most often, it needs to be contracted for between team members. Contracting for a higher level of trust and practicing conversational intelligence is the key outcome of a team coaching process.

Neil specialises in shifting teams—especially the difficult ones for whom all hope seems lost!—to higher levels of performance through greater trust and psychological safety. He achieves this by taking the team on a no-nonsense team coaching journey. Team members get to see themselves as creators of the experience they are having—and often complaining about. They learn to take the high road of being self-aware, empowered and responsible for every action instead of the low road of blame, gossip and politics.

High performance is the inevitable result.

What are your team coaching needs?

team coaching

A fair degree of uncertainty and tension arises when a new leader takes over, or when new members join a team. In addition, relationships take time to form. Often, with even a small change, the team might return to the forming stage (to use Tuckman’s Team Stages model) and has to work its way back through the stages to high performance. The quicker you embed new leaders or members, the better. Team coaching can accelerate that process. 

Often when a team is new, or when there are sensitivities because people take things personally, then we have the problem of too much politeness and not enough honesty. This is not to say we should give bullies permission to not be polite or sensitive. People’s sensitivities should be acknowledged, but should not be allowed to dominate at the cost of honesty. Honest, polite, sensitive feedback is crucial for high performance and getting the balance right is a skill that can be learned. Team coaching can develop that skill. 

When conflict is high it may be a natural phase while people sort themselves out. If the conflict continues, it can often be due to team members being more invested in their personal agendas than in the shared goal of the collective. It can also be an indicator that team members have not managed to recognise, accept and harness their differences and play to each others’ strengths. Teams often get stuck because each member expects everyone else to do things they way they do and nobody wants to budge. Often people look to blame someone or something for the conflict when in fact there is no single cause, people just need to develop the skills to navigate people being people. Team coaching can get the team unstuck. 

Complacency can arise when a team has been successful doing things a certain way. This can become entrenched and innovation suffers. Teams can get stuck in this way and not see it, even when everyone else can. A high-performing team has the characteristic of constant challenge and shaking things up. Every team member needs to consistently challenge other members to operate outside of his or her comfort zone. If a team is not doing that, it’s not standing still, it’s going backwards. Team coaching is all about team members learning to challenge each other skillfully. 

The greatest danger of success is that it gives rise to complacency. There is a story that after winning a tournament, golfing great Gary Player was on the course the next morning, practicing his bunker shots. He, more than most, has demonstrated that greatness doesn’t happen without conscious effort. A team that wants to sustain high performance needs to know precisely what practices got it there. It needs to define what new practices will keep it there. And it needs to do them. Team coaching can help to define and embed those practices. 

The Essence of Team Performance

THE ESSENCE of team performance is truthful and skilful conversation, platformed on individual and collective self-awareness. Truthful conversation can happen when it is safe to do so. That safety seldom happens spontaneously. Most often, it needs to be contracted for between team members. Contracting for a higher level of trust and practicing conversational intelligence is the key outcome of a team coaching process.

Neil specialises in shifting teams—especially the difficult ones for whom all hope seems lost!—to higher levels of performance through greater trust and psychological safety. He achieves this by taking the team on a no-nonsense team coaching journey. Team members get to see themselves as creators of the experience they are having—and often complaining about. They learn to take the high road of being self-aware, empowered and responsible for every action instead of the low road of blame, gossip and politics.

High performance is the inevitable result.

What are your team coaching needs?

team coaching

A fair degree of uncertainty and tension arises when a new leader takes over, or when new members join a team. In addition, relationships take time to form. Often, with even a small change, the team might return to the forming stage (to use Tuckman’s Team Stages model) and has to work its way back through the stages to high performance. The quicker you embed new leaders or members, the better. Team coaching can accelerate that process. 

Often when a team is new, or when there are sensitivities because people take things personally, then we have this problem of too much politeness and not enough honesty. This is not to say we should give bullies permission to not be polite or sensitive. People’s sensitivities should be acknowledged, but should not be allowed to dominate at the cost of honesty. Honest, polite, sensitive feedback is crucial for high performance and getting the balance right is a skill. Team coaching develops that skill. 

When conflict is high it may be a natural phase while people sort themselves out. If the conflict continues, it can often be due to team members being more invested in their personal agendas than in the shared goal of the collective. It can also be an indicator that team members have not managed to recognise, accept and harness their differences and play to each others’ strengths. Teams often get stuck because each member expects everyone else to do things they way they do and nobody wants to budge. Often people look to blame someone or something for the conflict when in fact there is no single cause, people just need to develop the skills to navigate people being people. Team coaching can get the team unstuck. 

Complacency can arise when a team has been successful doing things a certain way. This can become entrenched and innovation suffers. Teams can get stuck in this way and not see it, even when everyone else can. A high-performing team has the characteristic of constant challenge and shaking things up. Every team member needs to consistently challenge other members to operate outside of his or her comfort zone. If a team is not doing that, it’s not standing still, it’s going backwards. Team coaching is all about team members learning to challenge each other skillfully. 

The greatest danger of success is that it gives rise to complacency. There is a story that after winning a tournament, golfing great Gary Player was on the course the next morning, practicing his bunker shots. He, more than most, has demonstrated that greatness doesn’t happen without conscious effort. A team that wants to sustain high performance needs to know precisely what practices got it there. It needs to define what new practices will keep it there. And it needs to do them. Team coaching can help to define and embed those practices. 

The Essence of Team Performance

THE ESSENCE of team performance is truthful and skilful conversation, platformed on individual and collective self-awareness. Truthful conversation can happen when it is safe to do so. That safety seldom happens spontaneously. Most often, it needs to be contracted for between team members. Contracting for a higher level of trust and practicing conversational intelligence is the key outcome of a team coaching process.

Neil specialises in shifting teams—especially the difficult ones for whom all hope seems lost!—to higher levels of performance through greater trust and psychological safety. He achieves this by taking the team on a no-nonsense team coaching journey. Team members get to see themselves as creators of the experience they are having—and often complaining about. They learn to take the high road of being self-aware, empowered and responsible for every action instead of the low road of blame, gossip and politics.

High performance is the inevitable result.

What are your team coaching needs?

team coaching

A fair degree of uncertainty and tension arises when a new leader takes over, or when new members join a team. In addition, relationships take time to form. Often, with even a small change, the team might return to the forming stage (to use Tuckman’s Team Stages model) and has to work its way back through the stages to high performance. The quicker you embed new leaders or members, the better. Team coaching can accelerate that process. 

Often when a team is new, or when there are sensitivities because people take things personally, then we have this problem of too much politeness and not enough honesty. This is not to say we should give bullies permission to not be polite or sensitive. People’s sensitivities should be acknowledged, but should not be allowed to dominate at the cost of honesty. Honest, polite, sensitive feedback is crucial for high performance and getting the balance right is a skill that can be learned. Team coaching can develop that skill.

When conflict is high it may be a natural phase while people sort themselves out. If the conflict continues, it can often be due to team members being more invested in their personal agendas than in the shared goal of the collective. It can also be an indicator that team members have not managed to recognise, accept and harness their differences and play to each others’ strengths. Teams often get stuck because each member expects everyone else to do things they way they do and nobody wants to budge. Often people look to blame someone or something for the conflict when in fact there is no single cause, people just need to develop the skills to navigate people being people. Team coaching can get the team unstuck. 

Complacency can arise when a team has been successful doing things a certain way. This can become entrenched and innovation suffers. Teams can get stuck in this way and not see it, even when everyone else can. A high-performing team has the characteristic of constant challenge and shaking things up. Every team member needs to consistently challenge other members to operate outside of his or her comfort zone. If a team is not doing that, it’s not standing still, it’s going backwards. Team coaching is all about team members learning to challenge each other skillfully. 

The greatest danger of success is that it gives rise to complacency. There is a story that after winning a tournament, golfing great Gary Player was on the course the next morning, practising his bunker shots. He, more than most, has demonstrated that greatness doesn’t happen without conscious effort. A team that wants to sustain high performance needs to know precisely what practices got it there. It needs to define what new practices will keep it there. And it needs to do them. Team coaching can help to define and embed those practices. 

Outcomes

What you can expect from team coaching?

  • A better understanding of self and others within the team context;

  • Recognition of, and greater willingness to work with, differences in style and temperament;

  • Awareness of one’s own and others’ defensive trigger points and how to work empathically together;

  • Improved levels of “psychological safety”;

  • Understanding of where the team is in terms of high-performance and what needs to happen to get there;

  • Having addressed the “elephant in the room” and able to deal with any other “sacred cows”;

  • Improved conversational intelligence and the competence to invoke trust when communicating.

Benefits

What team coaching can do for your team

  • Improved rapport, with less time and energy wasted on thinking about “how to say” something;

  • A deeply felt, shared clarity of purpose, which has the knock-on effect of greater decisiveness, both individually and collectively;

  • Team members knowing how to be firm with each other, and when to be flexible;

  • A greater shared confidence in the future, and in the team’s ability to handle what comes;

  • A greater capacity to inspire and influence each other, and to call on this power, or energy, at will;

  • Improved relationships within the team, and a better team reputation within the organization;

  • The competence to quickly reach agreement, take greater accountability, and achieve results.

Outcomes

What you can expect from team coaching ?

  • A better understanding of self and others within the team context;

  • Recognition of, and greater willingness to work with, differences in style and temperament;

  • Awareness of one’s own and others’ defensive trigger points and how to work empathically together;

  • Improved levels of “psychological safety”;

  • Understanding of where the team is in terms of high-performance and what needs to happen to get there;

  • Having addressed the “elephant in the room” and able to deal with any other “sacred cows”;

Benefits

What team coaching can do for your team

  • Improved rapport, with less time and energy wasted on thinking about “how to say” something;

  • A deeply felt, shared clarity of purpose, which has the knock-on effect of greater decisiveness, both individually and collectively;

  • Team members knowing how to be firm with each other, and when to be flexible;

  • A greater shared confidence in the future, and in the team’s ability to handle what comes;

  • A greater capacity to inspire and influence each other, and to call on this power, or energy, at will;

  • Improved relationships within the team, and a better team reputation within the organization;

  • The competence to quickly reach agreement, take greater accountability, and achieve results.

Outcomes

What you can expect from team coaching?

  • A better understanding of self and others within the team context;

  • Recognition of, and greater willingness to work with, differences in style and temperament;

  • Awareness of one’s own and others’ defensive trigger points and how to work empathically together;

  • Improved levels of “psychological safety”;

  • Understanding of where the team is in terms of high-performance and what needs to happen to get there;

  • Having addressed the “elephant in the room” and able to deal with any other “sacred cows”;

Benefits

What team coaching can do for your team

  • Improved rapport, with less time and energy wasted on thinking about “how to say” something;

  • A deeply felt, shared clarity of purpose, which has the knock-on effect of greater decisiveness, both individually and collectively;

  • Team members knowing how to be firm with each other, and when to be flexible;

  • A greater shared confidence in the future, and in the team’s ability to handle what comes;

  • A greater capacity to inspire and influence each other, and to call on this power, or energy, at will;

  • Improved relationships within the team, and a better team reputation within the organization;

  • The competence to quickly reach agreement, take greater accountability, and achieve results.

Team Coaching Programs

You can have a picnic, or you can build a house. Those are the choices available to you.

The Team Alignment Day is a one-day team build that is perfectly appropriate if you have a well-functioning team and you want to introduce a new leader or new team members, or if you want to reward people for good performance by adding that next little step forward in their development. It’s more meaningful than, say, an actual picnic or rope-climbing.

If you want to do more heavy lifting, or build something more permanent and lasting, then consider the integrated Team Performance Process. It is designed for a senior team that has major issues or is serious about achieving high performance. And, just like a house, you kind of have to build it all, you can’t really leave out bits.

Find out more about both options in the toggles below.

TEAM ALIGNMENT PROCESS | For a light team performance intervention, such as a team-build-with-a-purpose, or to embed a new leader or members, engage the one-day Team Alignment Process. It is designed specifically to kick-start a team’s journey to high performance. It might also be used to reward people for good performance by adding that next little step forward in their development.

enneagram team alignment one-day team-building team coachingThe program uses the enneagram, a model of personality types, to facilitate understanding of self and others as well as Tuckman’s Team Stages model to determine where the team is at on the journey to high performance. Each person would complete two separate online questionnaires—an enneagram and a team stages questionnaire—beforehand. Each person would receive their enneagram results, including a confidential report, as part of the workshop. In addition, the team will receive and reflect on its Team Stages outcome and dialogue what is needed to take the next step. A third layer would be learning and practicing a neuroscience-based communication model that is designed to increase trust between leader and team and between team members. The day ends with individual acknowledgements.

Elements of the longer Team Development Process may be added, for example, individual enneagram debriefs, follow-up individual coaching sessions, follow-up half-day team sessions.

The outcomes of this one-day process are:

+ Clearly understand personality style differences and how to work with those;
+ Define where the current team is, relative to a high-performing team;
+ Clarify, agree and commit to the individual and collective shifts needed to advance team performance;
+ Kick-start the competence to have trust-invoking collaborative conversations.

This program is useful for:

+ Team-build programs to reward or ignite energy in a team;
+ Accelerating the integration of a new leader or team members;
+ Settling a project team as quickly as possible.

TEAM PERFORMANCE PROCESS | Just as you wouldn’t move a houseful of furniture with a light pickup, so you should not expect to resolve major team issues in a single day. A rule of thumb is that if there is “stuff” to unpack, you need a day to do that. Then you need a separate day to put the pieces back together again in a way that people can leave feeling empowered and inspired. The Team Performance Process is designed to do this heavy lifting.

team performance process team coachingTransformation seldom happens as the result of a single intervention. The Team Performance Process pivots around a two-day offsite workshop and includes various contact points between coach and team members, both before and after the workshop. These contact points are (beforehand) to develop trust and put the issues on the table in a safe context, and (afterwards) to connect the dots between what was learned, discovered and contracted for in the workshop and what is happening on the ground three weeks later. Without these additional elements, the value of the two-day workshop is diluted or even entirely lost.

Follow-up half-day integration sessions involving further real-play exercises may be needed to embed the learning.

The outcomes of the two-day offsite are:

+ A clear understanding of working style differences and how to leverage those;
+ A clear picture of what a high-performing team looks like, where the current team is, and what is needed for it to get there;
+ Unpack any and all issues the team is having and deal with them, or map a path to deal with them;
+ Create a container for trust and psychological safety;
+ Map a strategic path for the team and/or business (if relevant);
+ Commit to individual and team actions to achieve high performance.

This process is relevant for:

+ Executive-level teams;
+ When the issues are complex and/or strategic and need some unpacking;
+ If there is a high degree of change and complexity;
+ When high levels of conflict and/or other forms of dysfunction keep surfacing within the team.

VIDEO | Honesty is the Key to Team Performance

Watch this presentation about trust-invoking conversations and how honesty is the best policy when it comes to team performance.

“If you want to raise the energy and performance within a team, don’t make them climb ropes, get them to be honest about what’s really going on for them.”

Team Coaching Programs

You can have a picnic, or you can build a house. Those are the choices available to you.

The Team Alignment Day is a one-day team build that is perfectly appropriate if you have a well-functioning team and you want to introduce a new leader or new team members, or if you want to reward people for good performance by adding that next little step forward in their development. It’s more meaningful than, say, an actual picnic or rope-climbing.

If you want to do more heavy lifting, or build something more permanent and lasting, then consider the integrated Team Performance Process. It is designed for a senior team that has major issues or is serious about achieving high performance. And, just like a house, you kind of have to build it all, you can’t really leave out bits.

Find out more about both options in the toggles below.

TEAM ALIGNMENT PROCESS | For a light team performance intervention, such as a team-build-with-a-purpose, or to embed a new leader or members, engage the one-day Team Alignment Process. It is designed specifically to kick-start a team’s journey to high performance. It might also be used to reward people for good performance by adding that next little step forward in their development.

enneagram team alignment one-day team-building team coachingThe program uses the enneagram, a model of personality types, to facilitate understanding of self and others as well as Tuckman’s Team Stages model to determine where the team is at on the journey to high performance. Each person would complete two separate online questionnaires—an enneagram and a team stages questionnaire—beforehand. Each person would receive their enneagram results, including a confidential report, as part of the workshop. In addition, the team will receive and reflect on its Team Stages outcome and dialogue what is needed to take the next step. A third layer would be learning and practicing a neuroscience-based communication model that is designed to increase trust between leader and team and between team members. The day ends with individual acknowledgements.

Elements of the longer Team Development Process may be added, for example, individual enneagram debriefs, follow-up individual coaching sessions, follow-up half-day team sessions.

The outcomes of this one-day process are:

+ Clearly understand personality style differences and how to work with those;
+ Define where the current team is, relative to a high-performing team;
+ Clarify, agree and commit to the individual and collective shifts needed to advance team performance;
+ Kick-start the competence to have trust-invoking collaborative conversations.

This program is useful for:

+ Team-build programs to reward or ignite energy in a team;
+ Accelerating the integration of a new leader or team members;
+ Settling a project team as quickly as possible.

TEAM PERFORMANCE PROCESS | Just as you wouldn’t move a houseful of furniture with a light pickup, so you should not expect to resolve major team issues in a single day. A rule of thumb is that if there is “stuff” to unpack, you need a day to do that. Then you need a separate day to put the pieces back together again in a way that people can leave feeling empowered and inspired. The Team Performance Process is designed to do this heavy lifting.

team performance process team coachingTransformation seldom happens as the result of a single intervention. The Team Performance Process pivots around a two-day offsite workshop and includes various contact points between coach and team members, both before and after the workshop. These contact points are (beforehand) to develop trust and put the issues on the table in a safe context, and (afterwards) to connect the dots between what was learned, discovered and contracted for in the workshop and what is happening on the ground three weeks later. Without these additional elements, the value of the two-day workshop is diluted or even entirely lost.

Follow-up half-day integration sessions involving further real-play exercises may be needed to embed the learning.

The outcomes of the two-day offsite are:

+ A clear understanding of working style differences and how to leverage those;
+ A clear picture of what a high-performing team looks like, where the current team is, and what is needed for it to get there;
+ Unpack any and all issues the team is having and deal with them, or map a path to deal with them;
+ Create a container for trust and psychological safety;
+ Map a strategic path for the team and/or business (if relevant);
+ Commit to individual and team actions to achieve high performance.

This process is relevant for:

+ Executive-level teams;
+ When the issues are complex and/or strategic and need some unpacking;
+ If there is a high degree of change and complexity;
+ When high levels of conflict and/or other forms of dysfunction keep surfacing within the team.

VIDEO | Honesty is the Key to Team Performance

Watch this presentation about trust-invoking conversations and how honesty is the best policy when it comes to team performance.

“If you want to raise the energy and performance within a team, don’t make them climb ropes, get them to be honest about what’s really going on for them.”

Team Coaching Programs

You can have a picnic, or you can build a house. Those are the choices available to you.

The Team Alignment Day is a one-day team build that is perfectly appropriate if you have a well-functioning team and you want to introduce a new leader or new team members, or if you want to reward people for good performance by adding that next little step forward in their development. It’s more meaningful than, say, an actual picnic or rope-climbing.

If you want to do more heavy lifting, or build something more permanent and lasting, then consider the integrated Team Performance Process. It is designed for a senior team that has major issues or is serious about achieving high performance. And, just like a house, you kind of have to build it all, you can’t really leave out bits.

Find out more about both options in the toggles below.

TEAM ALIGNMENT PROCESS | For a light team performance intervention, such as a team-build-with-a-purpose, or to embed a new leader or members, engage the one-day Team Alignment Process. It is designed specifically to kick-start a team’s journey to high performance. It might also be used to reward people for good performance by adding that next little step forward in their development.

enneagram team alignment one-day team-building team coachingThe program uses the enneagram, a model of personality types, to facilitate understanding of self and others as well as Tuckman’s Team Stages model to determine where the team is at on the journey to high performance. Each person would complete two separate online questionnaires—an enneagram and a team stages questionnaire—beforehand. Each person would receive their enneagram results, including a confidential report, as part of the workshop. In addition, the team will receive and reflect on its Team Stages outcome and dialogue what is needed to take the next step. A third layer would be learning and practicing a neuroscience-based communication model that is designed to increase trust between leader and team and between team members. The day ends with individual acknowledgements.

Elements of the longer Team Development Process may be added, for example, individual enneagram debriefs, follow-up individual coaching sessions, follow-up half-day team sessions.

The outcomes of this one-day process are:

+ Clearly understand personality style differences and how to work with those;
+ Define where the current team is, relative to a high-performing team;
+ Clarify, agree and commit to the individual and collective shifts needed to advance team performance;
+ Kick-start the competence to have trust-invoking collaborative conversations.

This program is useful for:

+ Team-build programs to reward or ignite energy in a team;
+ Accelerating the integration of a new leader or team members;
+ Settling a project team as quickly as possible.

TEAM PERFORMANCE PROCESS | Just as you wouldn’t move a houseful of furniture with a light pickup, so you should not expect to resolve major team issues in a single day. A rule of thumb is that if there is “stuff” to unpack, you need a day to do that. Then you need a separate day to put the pieces back together again in a way that people can leave feeling empowered and inspired. The Team Performance Process is designed to do this heavy lifting.

team performance process team coachingTransformation seldom happens as the result of a single intervention. The Team Performance Process pivots around a two-day offsite workshop and includes various contact points between coach and team members, both before and after the workshop. These contact points are (beforehand) to develop trust and put the issues on the table in a safe context, and (afterwards) to connect the dots between what was learned, discovered and contracted for in the workshop and what is happening on the ground three weeks later. Without these additional elements, the value of the two-day workshop is diluted or even entirely lost.

Follow-up half-day integration sessions involving further real-play exercises may be needed to embed the learning.

The outcomes of the two-day offsite are:

+ A clear understanding of working style differences and how to leverage those;
+ A clear picture of what a high-performing team looks like, where the current team is, and what is needed for it to get there;
+ Unpack any and all issues the team is having and deal with them, or map a path to deal with them;
+ Create a container for trust and psychological safety;
+ Map a strategic path for the team and/or business (if relevant);
+ Commit to individual and team actions to achieve high performance.

This process is relevant for:

+ Executive-level teams;
+ When the issues are complex and/or strategic and need some unpacking;
+ If there is a high degree of change and complexity;
+ When high levels of conflict and/or other forms of dysfunction keep surfacing within the team.

VIDEO | Honesty is the Key to Team Performance

Watch this presentation about trust-invoking conversations and how honesty is the best policy when it comes to team performance.

“If you want to raise the energy and performance within a team, don’t make them climb ropes, get them to be honest about what’s really going on for them.”

How safe is it safe to speak up in your team?

How safe is it safe to speak up in your team?

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